Customer Profile

Explore the intricacies of customer profiling within the senior housing sector with our comprehensive Customer Profile course. Led by Severine Petras and Lauren Wilson, candidates will delve into the multifaceted nature of resident journeys, family dynamics, and employee engagement crucial for fostering a positive community experience. Through a blend of online videos, modules, and interactive activities, candidates will gain invaluable insights into understanding diverse resident paths, the pivotal role of families, and the significance of employee satisfaction in senior housing operations.

COURSE INSTRUCTORS:

Severine (Sevy) Petras, Lead Instructor
CEO and Co-founder, Priority Life Care

Traci Bild
Founder & Chief Visionary Officer, Bild & Co

Traci Taylor-Roberts
President/Owner, Sodalis Senior Living

Lori Alford
Co-founder, Avanti Senior Living

Sarah Dirks
EVP of Business Development, Pinnacle Quality Insight

Lynne Katzmann
President and CEO, Juniper Communities

Colleen H. Blumenthal
Chief Operating Officer, HealthTrust

Lauren Wilson, Lead Instructor
Chief Revenue Officer, PalCare

Doris-Ellie Sullivan
President, Retirement Unlimited, Inc (RUI)

Erin Hennessey
CEO, Health Dimensions Group

Tennille Boyer
Co-Founder, Snagajob

Katrina Resch
Executive Assistant to Sevy Petras, Priority Life Care

Jill Record
Senior Director of Brand Management, Priority Life Care

Sheri Rose
CEO and Co-Founder, Thrive Center